Delivery & Returns
If you are considering a return please advise us in writing with the order number and reason for return.
Goods may be returned for a full refund within 14 days of receipt. Returns received outside of the timeframe will be considered for a credit note only and will not be eligible for a refund. We cannot accept exchanges or order refunds on products and items we consider used or damaged (statutory rights not affected). Return postage is for the account of the customer. We strongly recommend that you send the goods back by recorded delivery via the post office as we will not accept responsibility for parcels which are lost in transit.
The item must be sent back in the same condition as it was sent.
Please Note: The item must be unused and must be in the same condition as it was dispatched from our warehouse ie with all packaging and tags attached as originally sent. As we are only a small company we cannot cover the cost of returned items and can only be responsible for them on receipt of the goods.
We will only be responsible for cost of return postage if the items delivered are faulty and within the 14 days of arrival notice. If this should occur please contact us. Please allow seven working days for returns to be processed once they reach us.
please contact: firstname.lastname@example.org for return address.
Return of faulty goods after the statutory 14 days of receiving... goods are subject to normal wear and tear, goods deemed faulty after 6 months of receipt should be returned for the consideration of potential partial or full refund of item only dependant on 'normal wear and tear'.
Please email us on email@example.com.
Refunds for items bought as gifts can only be given to the original purchaser.
Under the Consumer Protection (distance selling) Regulations 2000 you have a statutory right (exercisable up to and including the seventh working day after the date of delivery), to cancel your order for any reason and receive a full refund.